SSGC / Manned guarding
AI Control Room for Manned Guarding: SSGC Ltd
Continuous sickness-cover coordination, attendance and eligibility checks—without operator fatigue, with continuity across shifts. SSGC removed 108 hours of control-room labour per week.
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01 / Context
The control-room demands of a manned guarding business
A guarding operation must keep its rota covered and know whether officers have arrived as expected. An absence can mean finding replacement cover while keeping site requirements and attendance records in view. That coordination was previously part of SSGC’s staffed control-room workload.
02 / The challenge
What SSGC needed to change
The work was not simply answering a call. A sickness notification starts a chain of checks, contacts, updates and exceptions. SSGC needed a way to carry out that routine control-room coordination across shifts while retaining a clear path for decisions a person should make.
03 / The operation
How AI supports the guarding operation
Sickness-cover replacement
When an officer calls in sick, the AI works through the agreed cover process and contacts suitable replacements, escalating an unresolved gap.
Attendance checks
It follows up expected check-ins and brings missing or inconsistent attendance to the right people.
Eligibility checks
Check agreed eligibility records and requirements; refer exceptions to your team.
Time and attendance
It keeps time-and-attendance checks within the control-room workflow, with discrepancies visible for review.
The advantage
More than hours saved: consistent cover and checks
Cover coordination continues
Sickness-cover searches and follow-ups can continue across nights and shift changes, with unresolved gaps clearly escalated.
Several staffing issues, handled in parallel
Configure concurrent absence, check-in and attendance workflows rather than waiting in a sequential operator queue.
Consistent checks under pressure
Apply agreed eligibility and site requirements even when multiple shifts need cover; refer exceptions to your team.
Attendance records you can review
Keep check-ins, follow-ups and discrepancies visible, with recorded actions supporting time-and-attendance review.
04 / Example process
From sickness notification to replacement cover
The sequence below shows the confirmed use case as an illustrative workflow, not a documented incident.
- 01
Absence reported
A sickness notification enters the agreed control-room workflow.
- 02
Requirements checked
The relevant shift and agreed operational eligibility requirements are reviewed.
- 03
Replacement sought
Suitable available officers are identified under the agreed process.
- 04
Contact and update
A potential replacement is contacted and the coverage position updated.
- 05
Escalate gaps
If cover cannot be confirmed, the unresolved exception is passed to a person.
Illustrative workflow — not a client event log.
05 / Accountability
Keeping people in control of exceptions
The AI handles agreed checks and coordination. Managers remain responsible for resolving exceptions, interpreting unusual circumstances and approving choices outside the configured rules. A recorded sequence of actions makes the handover easier to review.
06 / Outcome
The results at SSGC
108 hoursof control-room labour removed per week
Reported by SSGC
Routine coordination no longer takes up those staffed control-room hours each week. That gives SSGC room to direct management attention to coverage decisions, customer needs and the exceptions that need a person, while routine checks continue across shifts.
07 / Your business
What this could mean for your guarding business
For another manned guarding operation, the starting point is its actual rota, attendance process, officer requirements and escalation paths. We can scope which routine tasks fit an AI control room, where your team should intervene and how to measure the change against today’s workload.
SSGC is an initial deployment in a business under shared ownership with Applied Agentics’ founders. Its result is presented in that context.
Next step
Discuss your guarding control room.
Opens your email app. Or email azhar@applied-agentics.com.